Do you really answer your phones 24/7?

Yes! We understand that emergencies happen and as an essential home service, we need to be there for our clients - even on Christmas day!

Why should we choose you over the bigger companies?

The answer is simple. When this business was first started, the main objective was that we wanted to treat our customers like family. After spending years working for the "bigger companies" we ended up seeing a lot of clients fall through the cracks and get lost in the shuffle. We wanted to be the change within the industry. Without the clients that are loyal to our company, we wouldn't be able to be where we are today. We are always thankful to the people who have entrusted us with their heating and cooling needs and we don't treat you like just another number. It's always been quality over quantity with us and that's why you should choose us.

Does my furnace come with a warranty?

The answer is yes. Our furnaces come with a 10 year parts and labour warranty. We also offer extended warranties for purchase that will extend your 10 year warranty to 15 years. We also have Preventative Maintenance Packages for purchase as well if you're a new customer that did not purchase their equipment through us.

What happens if my furnace stops working? How long do I have to wait?

Ottawa Furnaces offers V.I.P. priority service to new and existing clients. This guarantees our clients round the clock service! Our Comfort Technicians will be dispatched to your house immediately. We pride ourselves on taking care of our customers and understand that when it's -40 degrees outside, you need your heat!